Legal Policies & Governance

1.1 Data Controller

The data controller responsible for processing your personal data is SwiftAppPilot, located at ul. Dąbrowskiego 75, 60-523 Poznań, Poland. For any data protection inquiries, please contact us at [email protected].

1.2 Data We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and company name submitted through our consultation forms.
• Technical Data: IP addresses, browser type, operating system, and device information collected automatically via encrypted telemetry.
• Usage Data: Pages visited, session duration, and interaction patterns used to optimize platform performance.
• Payment Data: Billing information processed exclusively through our PCI-compliant payment processor (Stripe). We never store card details on our servers.

1.3 Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to your project inquiries and delivering technical proposals.
• Executing agreed-upon SaaS development services and project delivery.
• Sending service-related communications and invoice notifications.
• Complying with Polish and EU tax, accounting, and regulatory obligations.
• Improving our website functionality and user experience through anonymized analytics.

1.4 Legal Basis for Processing

We process your data under Article 6(1)(b) of the GDPR (performance of a contract) for service delivery, and Article 6(1)(f) (legitimate interest) for marketing communications and analytics. You may object to processing for legitimate interest purposes at any time by contacting [email protected].

1.5 Data Retention

Contact form submissions are retained for 24 months from the date of submission. Project-related data is retained for the duration of the contractual relationship plus 5 years, as required by Polish accounting law. Technical telemetry data is aggregated and anonymized after 12 months.

1.6 Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your data, subject to legal retention obligations.
• Right to Restriction (Art. 18): Request limitation of processing in specific circumstances.
• Right to Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interest, including direct marketing.

1.7 Data Security

All personal data is encrypted in transit (TLS 1.3) and at rest (AES-256) within EU-hosted cloud infrastructure. We implement role-based access controls, regular penetration testing, and continuous security monitoring in accordance with ISO/IEC 27001 standards.

1.8 Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Polish Data Protection Authority: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warszawa, Poland. Website: uodo.gov.pl.

2.1 Scope of Services

SwiftAppPilot provides SaaS platform development services including multi-tenant cloud architecture, self-serve onboarding system design, automated billing pipeline engineering, API integration, compliance consulting, and ongoing platform maintenance retainers. All services are delivered under explicitly agreed Statements of Work (SOW) executed between SwiftAppPilot and the Client.

2.2 Project Engagement

Each engagement commences upon mutual execution of a Statement of Work that specifies scope, deliverables, timeline, payment milestones, and acceptance criteria. SwiftAppPilot will assign a dedicated project architect to oversee delivery and maintain transparent progress communication throughout the engagement.

2.3 Payment Terms

Invoicing follows the milestone schedule defined in the applicable SOW. Standard payment terms are Net 15 days from invoice date. All amounts are quoted in USD unless otherwise specified. Late payments incur a 1.5% monthly interest charge. SwiftAppPilot reserves the right to pause deliverables for invoices overdue by more than 30 days.

2.4 Intellectual Property

Upon complete settlement of all agreed invoices, SwiftAppPilot irrevocably assigns all worldwide intellectual property rights in client-specific software deliverables, design tokens, and custom digital assets to the Client. SwiftAppPilot retains ownership of pre-existing frameworks, libraries, and internal tooling used during development, granting the Client a perpetual, irrevocable, royalty-free license to use such components within the delivered deliverables.

2.5 Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary business information, technical architectures, and strategic plans disclosed during the engagement. This obligation survives termination of the agreement for a period of 3 years.

2.6 Limitation of Liability

SwiftAppPilot's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific deliverable giving rise to the claim. SwiftAppPilot shall not be liable for indirect, incidental, consequential, or punitive damages. Service Level Agreement (SLA) guarantees are defined separately in applicable maintenance retainer agreements.

2.7 Termination

Either party may terminate an engagement with 30 days' written notice. In the event of termination, SwiftAppPilot will deliver all completed work-in-progress and transfer all relevant project assets. Unpaid milestones for completed work remain due upon termination.

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and analyze how you interact with our site to improve performance and user experience.

3.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website functionality, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and cookie consent choices to enhance your browsing experience.
• Analytics Cookies: Collect anonymized data about site usage patterns, page views, and navigation flows to help us optimize content and performance.

3.3 Cookie Consent

When you first visit our website, a cookie consent banner allows you to accept or decline non-essential cookies. Your consent choice is stored in your browser's local storage and remembered for subsequent visits. You may update your preferences at any time by clearing your browser's local storage.

3.4 Third-Party Cookies

Our website may utilize third-party services that set their own cookies, including Google Analytics (for traffic analysis) and Stripe (for payment processing). These third parties operate under their own privacy policies. We encourage you to review their respective cookie and privacy documentation.

3.5 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair website functionality. For more information on managing cookies, visit allaboutcookies.org.

4.1 Project-Based Refunds

For project-based engagements governed by a Statement of Work, refunds are assessed on a milestone basis. If a project is terminated before completion, the Client is entitled to a refund of any prepaid milestones for work that has not yet been delivered. Milestones for completed and accepted deliverables are non-refundable.

4.2 Retainer Refunds

Monthly retainer agreements may be cancelled with 30 days' written notice. The current billing period will be fulfilled, and no refund is provided for the active period. Prepaid multi-month retainer packages are refundable on a pro-rata basis for unused full months, less a 10% administrative fee.

4.3 Consultation Fees

Initial consultation sessions are non-refundable once delivered. If you are dissatisfied with a consultation, please contact [email protected] and we will work to address your concerns or schedule a follow-up session at no additional charge.

4.4 Refund Process

To request a refund, email [email protected] with your project reference number and reason for the refund request. We will review your request within 5 business days and issue approved refunds to the original payment method within 10 business days.

4.5 Dispute Resolution

In the event of a billing dispute, both parties agree to engage in good-faith negotiation for a minimum of 30 days before pursuing any formal dispute resolution. Unresolved disputes shall be submitted to the competent courts of Poznań, Poland, in accordance with Polish law.